prices and payment
All prices displayed on this website include taxes and Royal Mail 1st class postage within the UK only. For other delivery options please see under Delivery section below.
We want to make it as easy as possible for you to get hold of our indispensable items! b2 boutique accepts the following payment methods for orders made online:
- debit/credit card via WorldPay
- PayPal
For orders made over the phone or by email you can pay us through Paypal – our email address is for Paypal transactions is kirsty[at]b2boutique.co.uk. Cheques and postal orders are also accepted - however, your item will not be despatched until payment is received and cleared.
dispatch
Once full payment has cleared, our aim is to dispatch all in stock items by 5pm the next working day (Monday through to Friday, excluding Bank Holidays).
As this is a family-run website, there may be unforeseen circumstances that prevent this from being possible. If we do not think your products will be dispatched within this timeframe, we will contact you and provide you with an estimated dispatch date. If this new date is not suitable, we will offer a refund.
delivery
UK delivery
Royal Mail 1st class delivery is included for all UK orders. Most packages are delivered within 2 working days, however delivery times are not guaranteed with this postal service. Three other delivery options may also be available at checkout:
- 1st class recorded delivery = + £1.00 (INCLUDED for orders over £20)
- Special delivery next day = + £5.00
- Saturday delivery service = + £8.50
These options will need a signature on delivery; please visit http://www.royalmail.com/portal/rm/jump1?catId=400023&mediaId=400028 for further information.
Other options are available at checkout, but if you are unsure then please contact us for more information.
EU delivery
Orders to EU countries are sent using standard or signed for airmail for an additional charge. Due to insurance limits, orders over £70 will only be sent using signed for services. This will be added on at checkout. Delivery timeframes vary from country to country, but are usually between 3-5 working days. European customers who wish to order multiple or smaller items, or who would like a different postal service please email for a quote – we are more than happy to help!
Rest of world delivery
Many of the items within our range are eligible for worldwide shipping, however please note we cannot ship to the US or Canada. Charges cannot be calculated using our website; please use the contact us form to enquire about worldwide delivery. Please state the item(s) you would like and which country you would like your order to be sent to. We will then reply with a quote and payment details. You (the consumer) are responsible for any import duties/customs charges/fees incurred from importing goods into your country.
lost items
It’s very unlikely, but should your item be lost in the postal system then we will replace it for you. However, please be aware that 1st class packages are not registered as lost by the Royal Mail until 15 working days after they have been despatched.* If you have ordered an item during a busy period (for example, Christmas), your package may take longer than you expect.
refunds and exchanges**
We believe the items we sell are some of the best babywearing items and accessories on the market. However, if you are not happy with your purchase through our store, then we may be able to: (1) offer a full refund on your item OR (2) exchange it for a different colour, size or product. Both options are available subject to the following criteria:
- that the item is returned in an “as new”, unwashed condition - with all original packaging and instructions
- that the item is returned within 28 days of having received it.
You will be liable for postage costs incurred in returning your item. If an item shows signs of wear, or is returned without packaging you will be unable to exchange it, but a partial refund may be offered at our discretion.
damaged/faulty items**
If your item was damaged or faulty on receipt, please advise as soon as possible. We will be happy to replace the item or offer a full refund, provided it is returned within 14 days of receiving it. We will refund return postage costs in these circumstances. If the item was damaged in transmit, please return it with the mailing bag so we can seek compensation from the delivery company.
cancellations**
To comply with the Consumer Protection Regulations (2000), you have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after your items have been received. Please return items as soon as possible. You will be responsible for postage costs, or costs necessary to recover the items should you not return them. Please ensure you take reasonable care of any unwanted items and return them along with their original packing and any instructions that accompany them.
* This timeframe varies for international deliveries, or packages sent using different services.
** Should you wish to cancel an order, or are unhappy with your item, then please contact us in writing before returning your products. This will ensure we are aware of your intentions, and will mean (if applicable) that we can refund you quicker or ensure we have an acceptable alternative item. Our address for refunds, returns, exchanges and cancellations is: 30 North Ham Road, Littlehampton, BN17 7AS
