★ the small print

prices and payment

All prices displayed on this website include taxes and Royal Mail 1st class postage within the UK only.

We want to make it as easy as possible for you to get hold of our indispensable items! b2 boutique accepts the following payment methods for orders made online:

debit/credit card
PayPal
Google Checkout

For orders made over the phone or by email, cheques and postal orders are also accepted - however, your item will not be despatched until payment is received and cleared.

dispatch

Once full payment has cleared, our aim is to dispatch all in stock items by 5pm the next working day (Monday through to Friday, excluding Bank Holidays).

As this is a family-run website, there may be unforeseen circumstances that prevent this from being possible. If we do not think your products will be dispatched within this timeframe, we will contact you and provide you with an estimated dispatch date. If this new date is not suitable, we will offer a refund.

postage

Unless otherwise stated, all UK orders are sent using Royal Mail 1st class delivery. This postage option is free on all orders, and most packages are delivered within 2 working days. Should you wish to have your items sooner, or for our customers not on the UK mainland, postage prices are as per the checkout.

It’s very unlikely, but, should your item be lost in the postal system then we will replace it for you. However, please be aware that 1st class packages are not registered as lost by the Royal Mail until 15 working days after they have been despatched.* If you have ordered an item during a busy period (for example, Christmas), your package may take longer than you expect.

refunds and exchanges**

We believe the items we sell are some of the best babywearing items and accessories on the market. However, if you are not happy with your purchase through our store, then we may be able to: (1) offer a full refund on your item OR (2) exchange it for a different colour, size or product. Both options are available subject to the following criteria:

that the item is returned in an “as new”, unwashed condition - with all original packaging and instructions
that the item is returned within 28 days of having received it.

You will be liable for postage costs incurred in returning your item. If an item shows signs of wear, or is returned without packaging you will be unable to exchange it, but a partial refund may be offered at our discretion.

damaged/faulty items**

If your item was damaged or faulty on receipt, please advise as soon as possible. We will be happy to replace the item or offer a full refund, provided it is returned within 14 days of receiving it. We will refund return postage costs in these circumstances. If the item was damaged in transmit, please return it with the mailing bag so we can seek compensation from the delivery company.

cancellations**

To comply with the Consumer Protection Regulations (2000), you have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after your items have been received. Please return items as soon as possible. You will be responsible for postage costs, or costs necessary to recover the items should you not return them. Please ensure you take reasonable care of any unwanted items and return them along with their original packing and any instructions that accompany them.

privacy

b2 boutique will never sell or pass on your personal details to any other organisation, this includes your name, postal or e-mail addresses or details submitted upon ordering. The information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.

safety

Before you use your carrier for the first time read through all manufacturer information carefully. Please pay particular attention to instructions on how to hold your baby, and ensure you follow the recommended weight/age limits.

Whilst you are learning to use your carrier, we recommend that another able adult is present with you, and that you position yourself over a soft surface to avoid any injury.

When you feel confident using your carrier, please be sensible in what you do! For example, please do not cook whilst using it or expose your baby to extreme sources of heat. Do not engage in activities such as cycling - carrying your baby affects your centre of gravity and concurrently your ability to balance. Also, be careful when leaning over with your carrier. This can cause your baby to slip out, so use your hands to steady them if necessary.

Your babies safety is your responsibility, and b2 boutique will not be held liable for any injuries sustained if your carrier is misused.

* This timeframe varies for international deliveries, or packages sent using different services.

** Should you wish to cancel an order, or are unhappy with your item, then please contact us in writing before returning your products. This will ensure we are aware of your intentions, and will mean (if applicable) that we can refund you quicker or ensure we have an acceptable alternative item. Our address for refunds, returns, exchanges and cancellations is: 30 North Ham Road, Littlehampton, BN17 7AS