prices and payment
All prices displayed on this website include taxes and Royal Mail 1st class postage within the UK only. For other delivery options please see under Delivery section below.
We want to make it as easy as possible for you to get hold of our indispensable items! b2 boutique accepts the following payment methods for orders made online:
- debit/credit card
- PayPal
- Google Checkout
For orders made over the phone or by email you can pay us through Paypal – our email address is for Paypal transactions is orders[at]b2boutique.co.uk. Cheques and postal orders are also accepted - however, your item will not be despatched until payment is received and cleared.
dispatch
Once full payment has cleared, our aim is to dispatch all in stock items by 5pm the next working day (Monday through to Friday, excluding Bank Holidays).
As this is a family-run website, there may be unforeseen circumstances that prevent this from being possible. If we do not think your products will be dispatched within this timeframe, we will contact you and provide you with an estimated dispatch date. If this new date is not suitable, we will offer a refund.
delivery
UK delivery
Unless otherwise stated, all UK orders are sent using Royal Mail 1st class delivery. This postage option is included within all prices quoted on this site, and most packages are delivered within 2 working days. Two other delivery options are also available at checkout:
- 1st class recorded delivery = £0.75 extra
- Special delivery next day = £5.00 extra.
If you need a guaranteed Saturday delivery or have any other special requests, then please contact us for a quote and your order can be paid for quickly and simply through Paypal.
EU delivery
Orders to EU countries are sent using standard airmail for an additional £4.00. This will be added on at checkout. Delivery timeframes vary from country to country, but are usually between 3-5 working days. European customers who wish to order multiple or smaller items, or who would like a different postal service please email for a quote – we are more than happy to help!
lost items
It’s very unlikely, but should your item be lost in the postal system then we will replace it for you. However, please be aware that 1st class packages are not registered as lost by the Royal Mail until 15 working days after they have been despatched.* If you have ordered an item during a busy period (for example, Christmas), your package may take longer than you expect.
refunds and exchanges**
We believe the items we sell are some of the best babywearing items and accessories on the market. However, if you are not happy with your purchase through our store, then we may be able to: (1) offer a full refund on your item OR (2) exchange it for a different colour, size or product. Both options are available subject to the following criteria:
- that the item is returned in an “as new”, unwashed condition - with all original packaging and instructions
- that the item is returned within 28 days of having received it.
You will be liable for postage costs incurred in returning your item. If an item shows signs of wear, or is returned without packaging you will be unable to exchange it, but a partial refund may be offered at our discretion.
To return an item, you should visit the 'My Account' section of the website after logging in with your username and password. Browse your purchases under the 'Order History' tab, and click to view the specific order you wish to return. You can start the return process by clicking 'Create Return' link on the invoice page. Alternatively you can call us on +447887 925677.
damaged/faulty items**
If your item was damaged or faulty on receipt, please advise as soon as possible. We will be happy to replace the item or offer a full refund, provided it is returned within 14 days of receiving it. We will refund return postage costs in these circumstances. If the item was damaged in transmit, please return it with the mailing bag so we can seek compensation from the delivery company.
To return an item, you should visit the 'My Account' section of the website after logging in with your username and password. Browse your purchases under the 'Order History' tab, and click to view the specific order you wish to return. You can start the return process by clicking 'Create Return' link on the invoice page. Alternatively you can call us on +447887 925677.
cancellations**
To comply with the Consumer Protection Regulations (2000), you have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after your items have been received. Please return items as soon as possible. You will be responsible for postage costs, or costs necessary to recover the items should you not return them. Please ensure you take reasonable care of any unwanted items and return them along with their original packing and any instructions that accompany them.
To return an item, you should visit the 'My Account' section of the website after logging in with your username and password. Browse your purchases under the 'Order History' tab, and click to view the specific order you wish to return. You can start the return process by clicking 'Create Return' link on the invoice page. Alternatively you can call us on +447887 925677.
* This timeframe varies for international deliveries, or packages sent using different services.
** Should you wish to cancel an order, or are unhappy with your item, then please contact us in writing before returning your products - instructions for doing this through the website are available above. This will ensure we are aware of your intentions, and will mean (if applicable) that we can refund you quicker or ensure we have an acceptable alternative item. Our address for refunds, returns, exchanges and cancellations is: 30 North Ham Road, Littlehampton, BN17 7AS
